the plague
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Posted - 2007.06.11 06:44:00 -
[1]
ok this is the story..... based on facts and i have screenshots to back up all my claims
ok i was in my shuttle watching a capital fight in kerham a few days ago when an absoulutuion warped to me then blew up my shuttle no big issues i though i will get out in my nice expensive pod... the problem lyes where i didnt actually get to see my pod due to lag my screen locked up and the next thing i know 20 odd seconds later i was in a clone station...!
so i petition....(well you would wouldnt you)
this was the reply
"hi the plague:
After checking our server logs, we found no server issues at the time of your ship's destruction. This is not to say that you did not experience lag, however, it means that the source of the lag did not originate from EVE server. We regret the loss of your pod, however, in this case we will not be reimbursing your pod. Thank you for your patience and understanding. "
ok not happy with this i reply... this is the response i get
"Hi,
We are not denying that there were some server issues, but unfortunately, we are unable to verify them using our server logs. Our reimbursement policy states that we must be able to verify that losses are caused exclusively by server issues before we can reimburse any losses.
Please understand that we are not disputing your recollection of events, but our reimbursement policy is very strict, and we must abide by it at all times. We hope you understand our position."
did he just admit server issues?????? i think he did.. so i point this out
he replys " I believe you misunderstood.
Our logs do not show any indication of any major server issues at that particular time - Yet we do not deny that it is possible that you had connection problems with the server at that moment. It is however impossible for us to verify that."
did i missunderstand i didnt think so so i quote him and he once again replys as follows
" What I meant was, there we cannot deny the possibility of server issues. However, our reimbursement policy states that we cannot under any circumstances reimburse losses unless we can verify them using our logs. In this case, we have been unable to do so.
oh well i got bored of this i was getting nowhere fast all i keep hearing is bla bla bla bla bla
what do you guys think?
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